Platform Governance, Merchant Terms, Storefront Consumer Rights & Accessibility Standards
Last Updated: October 19, 2026 • Reference Version 3.0
CATWOA Merchant Terms of Service & Autonomous Agent Liability Agreement
The short version: CATWOA answers AI shopping agents on behalf of your store. You set the pricing limits; our software checks every price against them before an agent sees it. AI-written text can still be wrong, so you stay responsible for your catalog, your rules and the orders you accept. Paid plans are billed by Shopify, and you can cancel at any time.
1. Who we are and what these Terms cover
CATWOA is operated by CA2A Technologies Inc. (“CATWOA”, “we”, “us”). These Terms of Service (“Terms”) govern your use of the CATWOA website, the merchant console, the CATWOA app for Shopify, the chat assistant and our APIs (together, the “Service”). They apply to the business that installs the app or creates a merchant account (“Merchant”, “you”).
By installing the CATWOA app, creating an account or using the Service, you accept these Terms and confirm that you are authorised to accept them on behalf of your business. If you use the Service through Shopify, the Shopify Terms of Service also apply to your Shopify store.
2. The Service
Agent channel: AI shopping agents (for example assistants used by shoppers) can ask your store for product information and quotes. CATWOA answers from your catalog and knowledge, may suggest bundles or related products, and may issue a deal with a single-use discount code limited to the quoted products.
Chat assistant: where you enable it, an on-site assistant answers your shoppers’ questions.
We improve the Service continuously and may add, change or remove features. We will give reasonable notice before removing a feature that is material to a paid plan.
3. Your responsibilities
Setting and reviewing your pricing limits (minimum margin, bundle and deal discounts, number of negotiation rounds), deals and promo codes.
Keeping your catalog, prices, stock, costs and policies accurate in your store, and reviewing what you add in the console.
Honouring discount codes the Service issues within your limits, fulfilling orders and handling returns and customer service. You are the seller of record for every order.
Complying with the laws that apply to your business, including consumer protection, pricing, advertising and privacy law, and with the Shopify Partner and API terms.
Keeping your account secure and telling us promptly about any unauthorised use.
4. AI-generated answers
Parts of the Service use artificial intelligence to write answers. AI answers can be wrong, incomplete or out of date. Prices, discounts and stock in quotes come from your store data and are checked by our software against your pricing limits, not decided by the AI, but descriptions and recommendations may still contain mistakes. You can review every agent conversation in Agent Activity.
AI shopping agents are operated by third parties that we do not control. We do not guarantee that any agent will find, recommend or buy from your store, or that the Service will produce any particular amount of sales.
5. Quotes, deal codes and orders
Quotes given to AI agents are temporary, non-binding offers to deal. A deal code is single use, works only for the quoted products and expires after 60 minutes. A binding purchase contract is formed only between the shopper and you, when your checkout confirms the order. Without a valid code, products are sold at your regular price.
6. Plans, billing and Shopify charges
Billing through Shopify: paid plans are charged by Shopify on your Shopify invoice, in US dollars, using the Shopify Billing system. You approve each plan and its terms on Shopify’s confirmation page before any charge.
Recurring fees: plan fees are charged in advance every 30 days (monthly plans) or every year (annual plans) until you cancel. The current plans and prices are shown on the plan page in the app.
Extra answers: on monthly paid plans, AI answers above your plan’s monthly allowance are charged at the per-answer price shown on the plan page, never more than the monthly cap you approve in Shopify. When the cap is reached, AI answers pause until the next billing period. Free and annual plans have no extra-answer charges and pause at the allowance.
Free trial: your first paid plan may include a free trial. If you do not cancel before it ends, the plan fee is charged.
Changes and cancellation: you can change or cancel your plan at any time in the app, or by uninstalling the app. Shopify applies the change to your billing. Fees already charged are not refunded for unused time, except where the law requires it.
Price changes: we will tell you at least 30 days before a price change takes effect for your plan; Shopify asks you to approve a higher price before it applies.
Taxes: fees exclude taxes, which Shopify may add according to its rules.
7. Acceptable use
You may not use the Service to:
sell illegal, counterfeit or prohibited products, or make false or misleading claims about products or prices;
attempt to bypass pricing limits, deal-code restrictions, usage limits or security controls, or interfere with the Service or other merchants;
copy, resell, reverse engineer or build a competing service from the Service, except where the law allows it;
submit content that infringes others’ rights or contains malware, or instructions meant to manipulate AI agents or the Service;
collect or misuse personal data in breach of the law or of these Terms.
8. Your data
You own your store data and the content you add. You give us the right to process it only to provide, secure and improve the Service, as described in our Privacy Policy. When you uninstall the app, your Shopify access token is revoked and all your store data is erased when Shopify sends its deletion request (48 hours after uninstall). You can ask us to delete your data earlier at catwoashopbot@gmail.com.
9. Suspension and termination
You may stop using the Service and uninstall the app at any time. We may suspend or end your access if you materially breach these Terms, fail to pay, put the Service, other merchants or shoppers at risk, or if the law requires it. Where practical we will notify you first and give you a chance to fix the problem. Sections that by their nature should survive (including 4, 5, 10 to 13 and 15) survive termination.
10. Intellectual property
The Service, its software and its branding belong to CA2A Technologies Inc. and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in line with these Terms.
11. Disclaimers
Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the Service will be uninterrupted or error-free.
12. Limitation of Liability
To the maximum extent permitted by law, CA2A Technologies Inc., its officers, employees and licensors are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, including losses caused by AI answers, third-party AI agents or pricing set within your own limits.
Our total liability for all claims relating to the Service is limited to the fees you paid us for the Service in the three (3) months before the event giving rise to the claim.
Business terms: this allocation of risk applies between you and us as businesses. Nothing in these Terms limits any right that cannot be limited by law, including the statutory rights of consumers.
13. Indemnification
You will defend and indemnify CA2A Technologies Inc. against third-party claims arising from your products, your store, your orders, your content or your breach of these Terms or of the law, and pay the resulting damages and reasonable costs. We will notify you of such a claim promptly and let you control its defence.
14. Changes to these Terms
We may update these Terms. For material changes we will notify you by email or in the app at least 30 days before they take effect. The “Last updated” date above shows the current version. If you keep using the Service after a change takes effect, the new Terms apply; if you do not agree, you can cancel and uninstall before that date.
15. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict-of-laws principles. Any dispute between you and us will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in English, seated in Wilmington, Delaware or held remotely. Judgment on the award may be entered in any competent court.
16. Contact
Company:CA2A Technologies Inc. (CATWOA)
Support:catwoashopbot@gmail.com
Legal:catwoashopbot@gmail.com
Consumer Purchase Notice: These terms govern merchandise purchases made by consumers through independent merchant storefronts operating on or connected to the CA2A platform. Each merchant storefront operates independently as the merchant of record for its catalog.
1. Orders & Contract Formation
When you place an order through this storefront (either directly or via an authorized AI buyer agent), your submission constitutes an offer to purchase the specified merchandise. A legally binding purchase contract is formed when you receive an official Order Confirmation email with an assigned order number and itemized receipt.
The merchant reserves the right to decline, cancel, or limit any order prior to dispatch for reasons including product unavailability, identified typographical pricing errors, or failure to pass automated payment fraud verification. If an order is canceled prior to dispatch, all pre-authorized amounts are promptly released or refunded.
2. Pricing, Taxes & Payment Methods
Accepted Payment Methods: Storefront checkouts accept major credit and debit cards (Visa, MasterCard, American Express), approved digital wallets (Apple Pay, Google Pay), and verified payment gateways. Payment is authorized at checkout and captured upon order processing.
Taxes & Transparent Currency: All prices are displayed in the stated local currency. Applicable sales tax, VAT, and carrier freight charges are itemized and clearly displayed before you finalize payment. For cross-border orders, any applicable customs duties or import taxes assessed by the destination country are the responsibility of the recipient unless explicitly stated otherwise at checkout.
3. Shipping, Title & Delivery
Orders are typically dispatched within 1–3 business days. Estimated transit windows (e.g. 3–5 business days for standard delivery) are carrier transit estimates and are not guaranteed delivery deadlines.
Risk of loss and title to merchandise pass to the customer upon confirmed physical delivery by the logistics carrier to the designated delivery address. If tracking indicates delivery but your parcel cannot be located, contact customer support within 5 business days to initiate a carrier investigation.
4. Order Cancellations Prior to Dispatch
You may cancel your order at any time prior to warehouse packaging and courier dispatch by contacting customer support with your order number. Once an order has been packaged and dispatched into the courier stream, it cannot be canceled mid-transit and must be processed under our standard Returns & Refunds procedure upon receipt.
5. Product Warranties & Commercial Conformity
The merchant warrants that all delivered goods conform in all material respects to their published specifications, are of satisfactory commercial quality, and are free from material manufacturing defects at the time of delivery.
Statutory Consumer Rights: The merchant's commercial warranties exist alongside, and do not limit, replace, or exclude, any non-waivable statutory warranties and legal conformity rights guaranteed to consumers under applicable local consumer protection laws (including EU statutory conformity warranties and UK Consumer Rights Act provisions).
The short version: we use your store data only to run CATWOA for you. We do not sell personal data and do not use it for advertising. Your product costs are used only to enforce your pricing limits and are never shown to AI agents or shoppers. When you uninstall, your store data is erased.
1. Who we are and what this policy covers
CATWOA is operated by CA2A Technologies Inc. (“CATWOA”, “we”). This Privacy Policy explains what information we collect and how we use it when you use the CATWOA website, the merchant console, the CATWOA app for Shopify, the chat assistant and the endpoints that answer AI shopping agents.
2. Our role
Controller for merchant account information and for running and securing the Service.
Processor for data about a merchant’s shoppers and the requests AI agents send to that merchant’s store. We process it on the merchant’s behalf and instructions; shoppers should contact the merchant about it, and we help the merchant answer.
3. Information we collect
Merchant account: name, email address, store name and address, and either a password (stored only as a salted hash) or your Shopify login.
From Shopify when you install the app: shop name, email, currency and domain; products, variants, prices, stock levels and product unit costs; discount codes and automatic discounts; whether the app embed is on in your theme; and an access token that lets the app read this data. The app does not request access to your orders or customer records.
From AI shopping agents: the text of each request, the agent’s name or user agent, IP address, and the quote and deal code we returned. Agents may include their user’s needs in the text; we do not ask agents for personal data.
From shoppers using the chat assistant (only where a merchant enables it): messages, a random visitor identifier, and an email address if the shopper chooses to give one (for example for a restock alert or to contact the store).
Billing: your plan, subscription status and usage from Shopify. We never receive card or bank details; Shopify handles payment.
Technical logs: request logs (page, status, timing, IP address, user agent), logs of calls to the AI model, and Shopify webhook logs, used for security, debugging and abuse prevention.
4. How we use information
To provide the Service: answer AI agents and shoppers from your catalog, enforce your pricing limits, create single-use deal codes in your store, and show you activity and analytics.
To bill you through Shopify and to count AI answers against your plan.
To secure the Service: detect abuse, prompt-injection attempts and fraud.
To support you and to improve the Service using aggregated, de-identified statistics.
Legal bases (GDPR / UK GDPR): performance of our contract with the merchant (Art. 6(1)(b)), our legitimate interests in securing and improving the Service (Art. 6(1)(f)), and legal obligations such as tax and accounting records (Art. 6(1)(c)).
5. Service providers (sub-processors)
Shopify – the platform the app runs on, and billing.
Google (Gemini API) – writes AI answers. It receives the request text and the relevant catalog and knowledge, never product costs or margin settings.
Supabase – database hosting.
Vercel – application hosting.
UserWay – accessibility widget on our public pages.
We do not sell personal information and do not share it for cross-context behavioural advertising.
6. How long we keep information
Request, AI model call and webhook logs: 90 days. Negotiation logs: 180 days. Traffic logs: 30 days.
Deal codes expire after 60 minutes; expired codes are deleted from your store daily.
Conversations, leads and analytics: until the merchant deletes them in the console or uninstalls the app.
On uninstall the Shopify access token is revoked. All of the store’s data is erased when Shopify sends its deletion request, 48 hours after uninstall.
When Shopify forwards a shopper’s deletion request, we delete the leads and records that carry that shopper’s email.
7. Security
Data is encrypted in transit (HTTPS) and stored with access controls. Passwords are salted and hashed, Shopify webhooks and app requests are verified by signature, and product costs and pricing limits never leave the server.
8. Your rights
Depending on where you live (including under the GDPR, UK GDPR, the California Consumer Privacy Act as amended by the CPRA, and the Israeli Privacy Protection Law 5741-1981), you may have the right to access, correct, delete or export your personal information, to object to or restrict its processing, to withdraw consent, and to complain to a data protection authority. We will not discriminate against you for using these rights.
Merchants can write to catwoashopbot@gmail.com. Shoppers should contact the store they shopped with; we support stores in answering requests, including data requests and deletion requests sent through Shopify. We reply within 30 days.
9. International transfers
Our providers may process data outside your country, including in the United States. Where the law requires it, transfers from the European Economic Area or the United Kingdom are protected by Standard Contractual Clauses or an equivalent safeguard.
10. Cookies
We use only essential cookies and browser storage: to keep you signed in to the console (including inside the Shopify admin), to remember a chat conversation, and to remember accessibility settings. We do not use advertising cookies or cross-site tracking.
11. Children
The Service is for businesses and is not directed to children. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy. We will tell merchants about material changes by email or in the app before they take effect, and the “Last updated” date above shows the current version.
13. Contact
Company:CA2A Technologies Inc. (CATWOA)
Email:catwoashopbot@gmail.com
Response time:Within 30 days
Returns & Refunds Policy (14-Day Standard Window): We are committed to customer satisfaction. Below are our standard return guidelines alongside statutory cooling-off and withdrawal rights.
1. Voluntary Store Return Policy
In addition to your statutory rights, customers may initiate a return for eligible merchandise within 14 calendar days of confirmed delivery, provided:
Merchandise is in its original, unused, and undamaged condition with all original tags, labels, and protective packaging intact.
Accompanied by proof of purchase (order confirmation number or packing receipt).
Items marked as "Final Sale" or custom-manufactured goods are excluded from voluntary return unless defective upon arrival.
2. Statutory Consumer Cancellation Rights
Jurisdiction-Specific Statutory Consumer Rights:
Our voluntary return policy operates without prejudice to statutory rights that apply in your jurisdiction:
European Union & United Kingdom: Under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations, consumers hold a statutory right of withdrawal within 14 calendar days of physical delivery without stating any reason, receiving a full refund including standard outbound delivery charges.
State of Israel: Under the Israeli Consumer Protection Law 5741-1981, consumers may cancel distance sales transactions within 14 calendar days of receipt (or within 4 months for senior citizens, new immigrants, or individuals with disabilities). In the case of non-defect cancellation, the merchant may collect a statutory cancellation fee of 5% of the transaction value or 100 ILS, whichever is lower.
Defective or Non-Conforming Goods: If merchandise arrives defective, damaged, or non-conforming, statutory remedies (free repair, replacement, or full refund with zero cancellation fees and free return shipping) apply across all jurisdictions.
3. Reporting Damaged or Discrepant Deliveries
Please inspect your shipment upon delivery. If your package arrives visibly damaged or items are missing, we request that you notify customer support at catwoashopbot@gmail.com within 48 hours of delivery with clear photographs of the packaging and damage.
Operational Notice: Prompt 48-hour notification enables us to immediately file freight insurance claims with logistics carriers and dispatch an expedited replacement. This operational request is not a limitation or waiver of any non-waivable statutory defect or warranty rights you hold under consumer protection laws.
4. Step-by-Step Return Process
Initiate Request: Email customer support at catwoashopbot@gmail.com with your order ID and the item SKU you wish to return.
RMA Authorization: Our team will issue a Return Merchandise Authorization (RMA) and designated return fulfillment center address within 24 business hours.
Ship Merchandise: Pack items securely and ship via a tracked courier service.
Inspection & Refund: Following physical arrival and condition verification at our fulfillment hub, refunds are credited back to your original payment method within 5–10 business days.
Digital Inclusion Commitment: CATWOA Platform and its connected storefronts are committed to ensuring digital accessibility for individuals with disabilities in accordance with WCAG 2.1 Level AA principles and Israeli Standard IS 5568.
1. Conformance Framework & Ongoing Efforts
We actively design, develop, and test our storefront interfaces and merchant tools to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and Israeli Standard IS 5568. We are committed to continuous testing, auditing, and interface optimization to ensure digital commerce remains accessible to all users.
2. Implemented Accessibility Features
UserWay Accessibility Suite: Integrated UserWay Accessibility Suite (Account: WlGINOOZvA), providing on-demand screen-reader optimization, contrast enhancements, text magnification, pause animations, and dyslexic-friendly typography.
Keyboard Navigation: Interactive elements, product catalogs, modal drawers, and checkout fields are engineered for complete keyboard navigation with clear focus rings.
Screen Reader Semantic Architecture: Semantic HTML5 elements, ARIA landmarks, descriptive alternative text for product imagery, and live status notifications for dynamic cart updates.
Visual Contrast: High-contrast color palettes adhering to minimum 4.5:1 ratio requirements, clear visual indicators, and scalable font dimensions.
Our storefronts and merchant interfaces are engineered for seamless compatibility with assistive technologies, including screen readers (NVDA, JAWS, VoiceOver), speech-to-text navigation, and adaptive keyboard input devices. We perform regular audits to remediate potential access barriers and ensure equitable access for all users.